FAQ
FAQ
JEWELRY
Is your jewelry waterproof / sweat-proof?
Yes, all of our stainless steel and 18K gold plated jewelry are water, sweat and heat resistant. They don't turn green, fade or lose color.
You can shower or hit the gym with our jewelry without worrying!
What material is your jewelry made of?
The material of each jewel is explained in the product description.
How can I know my ring size?
Would you like to know your ring size? Check it out in RING SIZES.
ORDERS
I have not received my purchase confirmation
Your order confirmation will be sent immediately to the email address you provided at checkout.
If you don’t see it in your inbox, please check your spam folder.
Still can’t find it? Contact us at info@excitarestudios.com
Can I change or cancel my order after placing it?
We’re happy to assist you with any changes to your order, including updates to your delivery address, as long as you contact us before your order has been shipped.
Please email us at info@excitarestudios.com with your order number and request.
Is it possible to make a return / exchange?
Sure! You have 30 days to contact us since the delivery of the order to ask for a return.
Check our return policy here.
What happens if I'm not at home when the courier is delivering my package?
No worries! The courier will typically attempt delivery twice. If you’re not home, they will leave your package at the nearest pick-up point and notify you via email or SMS.
OTHER
Let’s Collaborate and Create Together!
As a starting brand, Excitàre is always down to connect with creative minds and innovative brands.
If you’re an artist, athlete, or business interested in collaborating, send us an email at info@excitarestudios.com with details about your idea or project. We’re excited to explore new opportunities together!
