Refund policy
Not satisfied with your order? Simply initiate a return through our return portal.
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RETURNS AND EXCHANGES
You have 14 days to contact us since the delivery of the order to ask for a return or refund; afterwards, no returns will be admitted.
If you decide to return an order, you will have to send the item in its original packaging back to our warehouse and we will happily issue a refund or change the size. Shipping fees will not be refunded.
Returned items need to be unused, and in the original packaging, including any accessories. If the returned item is not in good conditions we reserve the right to deny the return.
You will be responsible for the return shipping on your return/s (shipping costs of the exchanges/return will be paid by the customer). We require that you choose a tracked service for your return in the event that your return gets lost in transit.
Once we receive your item and the conditions are checked, we will proceed with the refund payment or size change. This process may last up to 15 days.
TRADE NAME: EXCITÀRE STUDIOS
COMPANY NAME: EXCITÀRE
VAT NUMBER: BE 1026.379.071
RETURN ADDRESS: Sint-Michielskaai 5/3, 2000 Antwerp, Belgium
IMPORTANT NOTE!
During a sale, if you want to return one of the products from your order, you must return the gifted product too, otherwise the return will not be approved and you won't get the refund.
How to start my return proces? Simply initiate a return through our return portal.